Compensation Rules

In this article, we're going to explain the rules of compensation that apply to both the Premium Shop and Armory, as well as answer the most frequently asked questions.

Containers

What will I get if a container drops a ship / any ships that I already own?

You'll receive another item that will be randomly selected from the list of possible items the container can drop.

What if a container holds only ships that I already have?

In this case, you'll be provided compensation. The exact amount will be specified in the container's description.

What about permanent camouflages and other unique content?

If you already have the permanent camouflage on your account, you'll receive another item that will be randomly selected from the list of possible items the container can drop. This applies to any unique items, such as ships, permanent camouflages, or unique Commanders.

Bundles

If you already have a unique item from a bundle, you will receive an amount of compensation that is equal to its cost. The exact amount will be specified in the bundle's description.

The bundle includes a patch and commemorative flag that I already own. Will I get compensation?

If you already have the patch that is included in the bundle, you will receive 15,000 Credits as compensation. Compensation will not be provided for the commemorative flag.

Why should I purchase a bundle if I already own a ship that it includes?

You can expect compensation for a dropped ship you already own. The specific compensation for each ship can be found in the bundle’s description, and the amount corresponds to the cost of the ship. Any other valuable rewards that form part of the bundle will be received as usual—for example, a unique permanent camouflage or commemorative flag that could not be purchased otherwise. You will also receive a Port slot and Commander if they are included in the bundle. If there are no vacant places in the Reserve for the Commander, a place will be added free of charge.

What about the Commanders and permanent camouflages that I already own? What will I get in exchange for duplicates?

You can also expect compensation for duplicate Commanders and permanent camos. The specific compensation for such duplicates can be found in the bundle’s description, and the amount corresponds to the cost of these items. You will receive the rest of the bundle's contents as usual. Remember that you can have an unlimited number of many of the special Commanders on your account simultaneously.

If you apply a discount coupon to a bundle that holds an item you already possess and is eligible for compensation, you will receive the specific amount of compensation which depends on the applied coupon discount. The amount of the compensation is always specified in the item's description, as well as additional information about specific and rare compensation cases.

I've read the FAQ, but I still have questions. What should I do?

Don't hesitate to contact Player Support. We're always happy to help!

Happy shopping, Captains!